1.What is the band of your jewelry made of?
DUNALI jewelry always uses the best material to create a flawless piece of art. The ring and necklace material is made by Silver 925(S925). It is shining and durable. Perfectly match our stone.
2.How do I pay for the order?
Thanks so much for your trust. We have a full variety of payment to help you order. You can pay with your Visa, Credit Card, MasterCard, Discover, Amex, and Paypal.
3.I mistakenly ordered the wrong size, how do I do?
For customized items, you can contact our customer service to revise the information within 24 hours after your payment. If you contact after 24 hours, you need to pay the processing and material fees, because the customized items are already in processing. We will not accept return or exchange if you find that you chose the wrong custom information after you receive the items. For Non-customized items，you can contact our customer service to change the size before your package has been shipped. After your package is shipped, the size can not be changed, we can accept return and exchange after you receive the items, but the return shipping fees or any customs duties should be born by you. Therefore, please carefully check your order and size.
4.Where do your products come from?
We are an Italy-based company. All our products Design in Italy and made in Asia. All the products are handcrafted. DUNALI always ensures our customers have great products and excellent service.
5.How can I track my shipping Status?
We have a great after-sale service to offer you the latest tracking information via email. We will provide you with the couriers, their official website and your tracking number. You can easily check your tracking information any time anywhere. Also, feel free to reach out to our customer service. Here is our mailbox: email@example.com
6.Why I did not receive a confirmation email?
Thanks for your trust and order. Our customer service will confirm the details with you via email within 24 hours after payment. Please kindly wait for the email. Besides, please check your mailbox setting in case our emails mistakenly go to your spams. But if you still have not received confirmation after 24 hours after payment, please send emails to our customer service in case we may miss your order.
7.Do you ship globally?
Yes! We work with the famous delivery company to ship our products worldwide. Our products will reach you in days no matter where you are.
8.I submitted the wrong address, what should I do to fix it?
Thanks for choosing us. Do not worry. Please contact our customer service quickly for help. We will help you to revise the information. But please note if your package has been shipped, we may lose the right to revise the address information. Therefore, please carefully confirm your information when ordering and make sure to contact our customer service as soon as possible.
9.Is it possible to change my address after shipping?
Thanks a lot for your order. Please carefully check your information with our customer service. We can help you revise the information before shipping. However, we may lose the right to revise your information after shipping because your item will be in charge of the courier.
10.I revised my address already, but the confirmation email still states the wrong information?
Do not worry. Our customer service handles hundreds of orders daily. It is normal if they make mistakes. Please kindly reply to them to make a final confirmation and tell them your correct address. They will re-confirm with you. Thanks a lot for your kindness.
11.How do I do if I meet problems when purchasing?
Take it easy. Our customer service will help you out to solve various problems. Feel free to reach out. It's our great pleasure to help you.
12.I can not find your emails correctly?
Do not worry. Please check your mailbox setting to make sure our emails will not go to your spams. And please contact our customer service via online chatting to make a response, our customer service will try their best to help you.
13.What can I do if I received a damaged or broken item?
We guarantee we ship you flawless products. But sometimes products will be damaged via long-distance transportation. If you have received a damaged product, please contact us immediately so we can resolve the issue as soon as possible!
14.My ring changed color, is it normal?
Yes. It is normal. As we all know, silver reacts with oxygen and other substances in the air to oxidize to silver sulfide.(4Ag + H2S + O2 == 2Ag2S + 2H2O) So your ring will be darker compared with its original appearance. But do not worry. Common jewelry shops can do the cleaning for you to make it shine again.
15.I am a local retailer, do you have a special price or discount for bulk order?
Yes! We welcome bulk order very much.
16.How do I be your distributor?
We hope to work with you to offer great products to customers worldwide. And we offer up to 25% discount for distributor bulk order.
Please send an email to our customer service stating your interest in becoming our distributor and offer the information below.
– Your registered email address.
– Photocopy or scanned copy of your company ID/registration
– Contact information including your telephone number, mobile number, and company address.
– Your online store URL (Facebook, Instagram and etc)
– A brief introduction to your company
Our marketing team will soon check your information and get in touch with you. We will offer you a discount on your bulk order when you become our distributor. We collect your information to make an evaluation and will keep your information confidential.