One Year Warranty

Dunali fully stands behind the products we sell. Our Quality Assurance Team inspects every item before shipment to ensure that you receive a high-quality piece. Therefore, all of our products are covered by a one year warranty starting from the day when the original order was received.

You can rest assured that we will try our best to find a solution for your jewelry needs under any circumstances.

Warranty Terms

  1. Customer will be responsible for the shipping fee to send the items back to Dunali.
  2. Customer must contact one of Dunali Customer Service for the return shipping address when sending back the items.
  3. Please include your order number and contact information before repair.
  4. Customer should make sure that items are safely packed before sending them back. Dunali will not be responsible for any lost or stolen items.
  5. Repaired depending on the degree of damage to the warranted product.
  6. Dunali reserve the right to void the warranty on item that shows signs of  accident beyond "normal wear"
  7. When sending back the items, customer must use a shipping method that has tracking on it. Packages with no tracking will not be processed.

Contact us

If you have any other questions about one-year warranty, please feel free to email us at

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Monday to Friday: 9am - 6pm