DELIVERY & SHIPPING POLICY

Delivery & Shipping


Delivery Time= Processing Time + Shipping Time

All DUANLI items are made-to-order. For every piece in our collection, the estimated processing time is listed on the product page. Add the processing time to the shipping time for an estimate as to when you will receive your order.

 

Processing Time


All Dunali items are made-to-order. Processing time differs from product to product. Most standard styles can be shipped out within 24 hours, while engraved or custom orders such as ring, necklaces, and bracelets may take 5-10 working days. The estimated processing time is listed on the product page. Once your order is shipped, you will receive a shipping notification to your email address notifying you of your tracking number.

During peak holiday and promotional periods order processing times may be longer.

 

Shipping Time


We accept all international orders with worldwide shipping available. We offer a fully tracked international delivery service to the US, Europe and the rest of the World.

Shipping Shipping Fee Shipping Time Support Countries
Standard Shipping

$5.99

Free Shipping Over $39

6-14 Business Days

 

 

United States (Remote Islands Not Supported), Canada, Mexico, Australia, United Kingdom, Italy, France, Germany, Spain, Portugal, Austria, Belgium, Netherlands, Lithuania, Slovakia, Poland, Greece, Czech Republic, Bulgaria, Sweden, Denmark, Hungary, Luxembourg, New Zealand, Czech Republic, Slovenia, Ireland, United Arab Emirates, Switzerland, Sri Lanka,Romania, South Korea, Malaysia, Thailand, Vietnam, Bangladesh, Singapore, Japan, Brazil

 

Expedited Shipping

$16.99

Free Shipping Over $99

3-5 Business Days

 

United Kingdom, United States, Italy, France, Germany, Spain, Portugal, Austria, Belgium, Netherlands, Lithuania, Slovakia, Poland, Greece, Czech Republic, Bulgaria, Sweden, Denmark, Hungary, Luxembourg, New Zealand, Czech Republic, Slovenia, Ireland, Mexico, Australia, United Arab Emirates, Canada, Switzerland, Sri Lanka

 

Expedited Shipping (Other Countries)

 

$19.99

Free Shipping Over $99

3-5 Business Days

Latvia, Turkey, Croatia, Estonia, Norway, Finland, Bahrain, Israel, Saudi Arabia

Expedited Shipping (Islands)

$29.99

Free Shipping Over $139

3-5 Business Days

Reunion, Puerto Rico, Jersey, Martinique, Tahiti (French Polynesia)

 

 

 

If you want to know the shipping time of other countries, please contact our customer service or send an email to service@dunali.com to get a concrete reply.
Due to COVID-19the Standard Shipping time to the United States is unstable. So it is recommended to choose the Expedited Shipping method.
Note:
1. Free shipping is calculated on the subtotal after the discount is applied.
2. The buyer cannot receive the goods due to the wrong mailing address, the buyer shall be liable for the loss,so please make sure that your address is filled in correctly when ordering.
3. At this time, we do not ship to APO/FPO addresses or college dorms. Currently, our logistics does not ship to the four remote areas of Alaska, Hawaii, Guam, and Puerto Rico.
4. Above shipping times are estimates quoted by our courier companies, so Dunali cannot be liable or held responsible for any delay after dispatch.
5. Expedited shipping is not offered to P.O. Box shipping addresses.
6. We do not offer overnight shipping.

Attention


Safe, secure and speedy. We offer an excellent delivery service for your items. We have paid the exported duties for your items already. But please kindly note that your local government may levy a small amount of tax or duties for your items. Please check and follow your local import law. To meet different requirements, we also have a great variety of different courier options for you. 

The address can be changed before we ship your orders. However, we are unable to change the shipping method or address once we ship your orders.

Some Questions


What delivery method do you prefer?

We always collaborate with world-famous couriers (DHL,FEDEX,UPS,TNT,USPS) and postal services to offer you the best service. 

Do you ship items to my country/ Do you ship products worldwide?

We ship to most countries around the world. Please check the coutries listed above. 

How do I know my tracking information?

We have a great after-sale service to offer you the latest tracking information via email. We will provide you with the couriers, their official website and your tracking number. You can easily check your tracking information any time anywhere. 

For further information, you can contact Our Customer Services on:

Email: service@dunali.com

Business Hour: 9:00 PM to 6:00 AM Sunday to Thursday (EST)

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