DELIVERY & SHIPPING POLICY

Delivery & Shipping


Delivery Time= Processing Time + Shipping Time

All DUANLI items are made-to-order. For every piece in our collection, the estimated processing time is listed on the product page. Add the processing time to the shipping time for an estimate as to when you will receive your order.

Processing Time


Processing time varies based on different products. Most hot selling styles will be shipped out within 4-5 business days, other items may take 7~15 business days to be done.

Shipping Time


Currently, we provide two shipping method. The first is the standard shipping method, It will take 8-20 days to reach in the countries. The second is Expedited shipping method(DHL, UPS, TNT), It will take 3-7 days to reach in the countries. The above two modes of transportation apply to the following countries including the United States, Canada, Australia, New Zealand, the United Kingdom, France, Germany, Italy, Spain, Portugal, Austria, Switzerland, Denmark. 

Many factors contribute to delivery time. We make every effort to ship your product out as soon as possible within these time frames that are listed on each product page. 

Country

Method

Shipping Fee

Shipping Time

United States

Standard Shipping

$4.99(Free Over $50)

8-20 days

Expedited Shipping

$16.85(Free Over $100)

3-7 days

Other Country

Standard Shipping

$35(Order Amount $0-$100)

8~20 days

Standard Shipping

$55(Order Amount Over $100)

8-20 days

If you want to know the shipping time of other countries, please contact our customer service or send an email to service@dunali.com to get a concrete reply.
Due to COVID-19the Standard Shipping time to the United States is unstable. So it is recommended to choose the Expedited Shipping method.
Note:
1. Free shipping is calculated on the subtotal after the discount is applied.
2. The buyer cannot receive the goods due to the wrong mailing address, the buyer shall be liable for the loss,so please make sure that your address is filled in correctly when ordering.
3. At this time, we do not ship to APO/FPO addresses or college dorms. Currently, our logistics does not ship to the four remote areas of Alaska, Hawaii, Guam, and Puerto Rico.
4. Above shipping times are estimates quoted by our courier companies, so Dunali cannot be liable or held responsible for any delay after dispatch.
5. Expedited shipping is not offered to P.O. Box shipping addresses.
6. We do not offer overnight shipping.

Attention


Safe, secure and speedy. We offer an excellent delivery service for your items. We have paid the exported duties for your items already. But please kindly note that your local government may levy a small amount of tax or duties for your items. Please check and follow your local import law. To meet different requirements, we also have a great variety of different courier options for you. 

The address can be changed before we ship your orders. However, we are unable to change the shipping method or address once we ship your orders.

Some Questions


What delivery method do you prefer?

We always collaborate with world-famous couriers (DHL,FEDEX,UPS,TNT) and postal services to offer you the best service. 

Do you ship items to my country/ Do you ship products worldwide?

Yes, we do ship items to your country. And we ship our products globally.

How do I know my tracking information?

We have a great after-sale service to offer you the latest tracking information via email. We will provide you with the couriers, their official website and your tracking number. You can easily check your tracking information any time anywhere. 

For further information, you can contact Our Customer Services on:

Email: service@dunali.com

Business Hour: 9:00 PM to 6:00 AM Sunday to Thursday (EST)